A. Information About Participants in Clinical Trials
For any questions relating to your participation in a clinical trial, contact the Principal Investigator on the study and/or refer to the Informed Consent and other trial documents provided to you.
B. Information About Patients
If you contact Amgen regarding your experience in participating in one of our patient support programs or using one of our products or services, including to report an adverse event (‘side effect’) or a defect or quality issue with the Amgen product you received, we may ask you for specific facts, including patient initials, age, gender, and the prescribing physician. We may use the information you provide in submitting reports to regulatory agencies as required by law (e.g., the U.S. Federal Food and Drug Administration; the European Medicines Agency) and/or for quality or support purposes relating to the administered programs. We also may use the information to contact the prescribing physician to follow up regarding an adverse event (‘side effect’) involving use of our product.
We may disclose your personal information to third parties performing work on our behalf, such as our call centre operators and other entities that assist us in responding to and processing your inquiries and product experience
C. Information About Healthcare Professionals and their Staff
If you are a Healthcare Professional, please read our Privacy Statement for Healthcare Professionals
D. Information About Users of Our Website
All users of our website
Personal information as used in the context of this statement, applies to any information that identifies or that can be used to identify you, such as your name, address, telephone number, and e-mail address.
Amgen’s processing of your personal information is based on any one of the following legal grounds: (A) legitimate business purposes, (B) where you have provided consent, (C) as necessary to comply with Amgen’s legal and regulatory obligations and (D) as necessary to perform a contract under which you have been engaged.
|Amgen’s legitimate business purposes||Processing activities|
|Comply with Legal and regulatory obligations|
We retain a record of the IP address of your computer. We will only be able to link a particular IP address to you personally if you have provided us personally identifying information whilst using our website. We may use the IP address of your computer to maintain communications with you as you move about our website and personalise website content.
- to customise your website experience by anticipating the information and services that may be of interest to you;
- to improve the functioning of our website by monitoring traffic in popular areas and to modify the services and information we provide to meet customer demand; and
- for our business purposes, including operation of our website, as well as research and product analyses to help us better market our products.
Individuals that register to use our online information and services
If you choose to register to use our online information and services, we may also collect and use the personal information you give us (such as your name and contact details) to send you an e-mail confirming your registration and to respond to your questions. Upon your request, we may also send you e-mails with information that we think may be of interest to you, including information about our product and services.
Individuals that participate in our online interactive services
If you choose to participate in our online interactive services (including health questionnaires and care management tools), we will collect the personal information you choose to disclose (which may include health information) and analyse it to discover new facts that could help us better understand how our products are used in coping with the diseases for which they are marketed. Although the information you provide through these interactive services may not identify you, we may link it with other information you provide us elsewhere on our website which does identify you. We may combine this information with that from other website users to create summary data that we will use for our business purposes, including research and analysis to improve our products and help us better market our products.
E. Information About Job Applicants
You may browse jobs on our website and choose to apply for vacant positions. For further information with respect to personal information that may be collected as part of a job application, please visit the Amgen Careers Online Privacy Statement at: https://careers.amgen.com
F. Information About Other Individuals
If you are a Healthcare Professional or a healthcare organization, it is your responsibility to obtain your patient’s authorization and consent to provide his or her health-related personal information to Amgen through our Web sites. This also applies when you are entering personal information on behalf of someone; i.e. if you are a caregiver. By submitting any such information, you represent and warrant that you have obtained the patient’s authorization to do so. Please note that patient information may not be disclosed on an Amgen discussion forum or chat room.
G. Disclosures to Vendors and Suppliers
We have relationships with different vendors and suppliers who help us design and maintain our computer systems and security, respond to e-mail and customer inquiries, analyse our data and create special promotions. We do not authorize our vendors and suppliers to use our customer information for any purposes unrelated to our contractual relationship with them.
H. Transfers Overseas
Amgen is a multi-national company headquartered in the United States. Amgen maintains data centers around the world, including in the European Union and the United States. Amgen may process personal information in global databases that can be accessed by authorized Amgen personnel worldwide.
Transfers outside of the United Kingdom are made in accordance with applicable privacy laws and pursuant to one of the following safeguards listed below. Regardless of where your personal information is collected or processed, Amgen maintains and shall ensure that service providers maintain appropriate administrative, technical and physical safeguards to protect information about you.
|Recipients||Safeguards Used To Transfer Personal Information To Countries Non Declared Adequate By The EU Commission||Additional information|
Amgen’s group of companies
Amgen’s Binding Corporate Rules
For information on Amgen’s BCRs or to file a complaint about any processing of your personal information in violation of the BCRs, please visit: www.amgen.com/bcr
Vendors processing personal information under Amgen’s instructions.
Model Contracts (Standard Contractual Clauses) in a form approved by the EU Commission
For information on Model Contracts, including the content of Model Contracts, please visit: http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm
For more information about Amgen’s use of Model Contracts, contact Amgen’s Privacy Office at email@example.com
Schrems II update – In light of the Court of Justice of the European Union (CJEU) judgment in Data Protection Commissioner v Facebook Ireland and Max Schrems (Case C-311/18; 16 July 2020 – “Schrems II”), Amgen is in the process of executing the modernized Standard Contractual Clauses in accordance with the EU Commission Implementing Decision (EU) 2021/914 of 4 June 2021.