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  • 1. In what instances does Amgen collect personal information about you?

    • When you interact with Amgen staff members or our representatives.
    • When you participate in, or request to be considered for Amgen-related activities, such as clinical trials, advisory boards or consultancies.
    • When you register for an Amgen-sponsored event (including online events).
    • When you contact us for medical information, safety or quality issues.
    • From Amgen, Third Party websites or apps where we are asking you to provide personal data, as described in the respective Privacy Policy. When you are participating in an event or congress, Amgen may receive your personal information from the organizer as described by their Privacy Policy.
    • When we send you commercial marketing and medical communications campaigns.

    In addition, Amgen is regularly provided with professional information about Health Care Professionals in Europe from a third-party service provider. Amgen takes steps to ensure that the information it receives has been collected and transferred in compliance with applicable privacy laws.

  • 2. Why does Amgen process information about you?

    Amgen processes personal information about you for different purposes depending on the type of interaction we have with you and using different legitimate grounds provided in the privacy regulation such as: legitimate interest, consent, manage and comply with a contract, legal and regulatory obligations.

    Amgen’s legitimate business purposes
    Processing activities
    • Amgen’s professional and scientific activities
    • Promote and assess Amgen’s products and services
    • Transparency (if applicable)
    • Interaction with Amgen’s field staff.
    • Ensuring proper data management and handling our Customer Relationships Management
    • Participation in professional meetings and congresses.
    • Respond to request for medical information.
    • Identify and engage with you as scientific expert or professional leader
    • Transparency (if applicable) of Amgen contributions to your medical education
    Manage and comply with a contract
    • To pay you for services or reimburse your expenses as well as the prevention against fraud, notably, data used to authenticate you, data to process payments, verify your financial information or facilitate further payments
    • To assist you in planning trips related to Amgen’s business or products
    • To manage your participation in clinical trials/medical or market research
    Comply with Legal and regulatory obligations

      Reporting of adverse events for pharmacovigilance and product complaints

      Clinical Trials

      Provision of medical information: response to requests for medical information and “Dear Healthcare Provider Letter”

      Transparency in the event of a provision provided for by local legislation.

      Tax obligations
    Consent
    • Participation in online surveys and services or apps
    • Consent you provide to our third-party providers
    • Transparency on disclosure
    • Where applicable Consent granted for communication of information (e.g., via email) promoting Amgen products and services, information and invitations to events or conferences organized by Amgen or in which Amgen participates, etc.

  • 3. What kind of personal information do we process?

    Depending on the purposes for which personal information is collected, Amgen may process:

    • Your name;
    • Your contact information such as address, email or telephone number;
    • Your professional information such as areas of specialization and experience;
    • Your past collaborations with Amgen;
    • Dates and brief summary of interactions with Amgen’s sales representatives or medical staff;
    • Financial and banking information, but only if necessary to pay you for services or reimburse your expenses;
    • Professional registration number;
    • Professional and interaction preferences, interest and specialty and
    • The request you made and whatever data are necessary to fulfill this request (e.g.; date of travel for Congress).

    Amgen uses your personal information to better understand your professional interests and tailor our interactions with you. This helps us provide relevant content, products, and services that match your needs and preferences. Here’s how we do this:

    • We analyze your interests, specialty, and preferences to group you with similar healthcare professionals.
    • Based on this, we customize the content, communication formats, and offers we share with you.
    • Our goal is to make our interactions more relevant and valuable for your professional needs.

    This processing relies on legitimate interests to maintain a strong and meaningful relationship with you, ensuring our communications and offerings are well-suited to your profile.

  • 4. Who can access personal information about you?

    Depending on the purposes for which personal information is collected, such information may be accessed by:

    • Authorized staff from Amgen or its representatives acting on Amgen’s behalf, subject to applicable privacy laws;
    • Regulatory authorities and ethics committees or other third parties pursuant to applicable laws;
    • Third-parties processing personal information as a data processor under Amgen’s instruction (for example, a travel service or a clinical research organization);
    • Third-parties with which Amgen collaborates (e.g., distributors, other members of the healthcare and pharmaceutical industry), but only after taking reasonable steps to ensure that we can share such information in compliance with applicable privacy laws, and
    • Potential acquirers and other stakeholders in the event of a merger, legal restructuring operation such as, acquisition, joint venture, etc.

  • 5. Where is information about you being processed?

    Amgen is a multi-national company headquartered in the United States. Amgen maintains data centers around the world, including in the European Union and the United States. Amgen may process personal information in global databases that can be accessed by authorized Amgen personnel worldwide.

    Transfers outside of the United Kingdom are made in accordance with applicable privacy laws. Regardless of where your personal information is collected or processed, Amgen maintains and shall ensure that service providers maintain appropriate administrative, technical and physical safeguards to protect information about you.

    Recipients
    Safeguards used to transfer personal information to countries not declared adequate by the UK Government
    Additional information
    Amgen’s group of companies
    Amgen’s UK Binding Corporate Rules
    Amgen’s UK Binding Corporate Rules (BCRs) are available by clicking here.

    For information on Amgen’s UK BCRs or to file a complaint about the processing of your personal information in violation of the UK BCRs please visit: www.amgen.com/bcr
    Vendors processing personal data under Amgen’s instructions as Amgen processors or as independent controllers
    Model Contracts (Standard Contractual Clauses) in a form approved by the UK Government

    To obtain a copy please contact Amgen’s Privacy Compliance Team at privacy@amgen.com

  • 6. Retention of your personal information

    Amgen processes your personal data for the period necessary to fulfill the purposes outlined in this privacy notice and to preserve your personal information in accordance with the provisions of relevant laws and regulations.

    The criteria followed is determined by:

    • The purpose of the data collected and the fulfillment of that purpose.
    • The ground on which the data are being collected: e.g., in case of consent, you can revoke it at any time.
    • Mandatory retention periods provided by contractual and regulatory requirements.

    If you wish to receive more information on a specific processing, please contact Amgen’s Privacy Compliance Team at Amgen Limited, 216 Cambridge Science Park, Milton, Cambridge CB4 0WA, United Kingdom or privacy@amgen.com

  • 7. How can you access, correct or delete the personal information about you that we process?

    For any requests or questions including how to access, correct or delete personal information about you, please contact Amgen’s Privacy Compliance Team at privacy@amgen.com or at Amgen Limited, 216 Cambridge Science Park, Milton, Cambridge CB4 0WA, United Kingdom

    Alternatively, you can click on the "Privacy Request" link found at the end of this paragraph. By doing so, you agree to be redirected to a secure website provided by OneTrust, which handles Amgen's privacy requests. To submit a request, click on Privacy Request

  • 8. How can you exercise the right to data portability?

    According to the right to data portability you can receive your personal data that you provide to Amgen in a structured, commonly used and machine-readable format.

    Notice that this right applies subject to certain conditions and can be requested by contacting Amgen’s Privacy Compliance Team at privacy@amgen.com

  • 9. How Does Amgen Manage Disclosure of Transfers of Value?

    • Amgen collects data about the transfers of value that you have received from us so that we can comply with our obligations under the ABPI Code, specifically that companies must document and publicly disclose annually certain transfers of value made directly or indirectly to health professionals and other relevant decision makers located in Europe.
    • Amgen recognizes the legitimate public interest in better understanding the financial relationships that healthcare professionals have with the pharmaceutical industry for the purposes of transparency and trust in the pharmaceutical industry.
    • The law requires us to inform you of the legal basis for collecting and processing your personal data where Amgen is the data controller. Where Amgen processes data relating to transfers of value made to you, Amgen relies on the legal basis of legitimate interests to process that data. Amgen’s compliance with the ABPI Code and these further objectives cannot be met without processing personal data about you and the transfers of value that you have received from us. We have carried out a Legitimate Interests Assessment and consider that this processing is necessary, proportionate and without unjustified harm to you.

    • If you do not agree to the disclosure of data relating to transfers of value made to you by Amgen, you can raise an objection via the form which can be found HERE and send it as an email attachment to uk&i-compliance@amgen.com

  • 10. How can you lodge a complaint with the ICO?

    You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/

  • 11. How can you contact Amgen’s Privacy Compliance Team

    Amgen Limited, 216 Cambridge Science Park, Milton, Cambridge CB4 0WA, United Kingdom or privacy@amgen.com

  • 12. Updates and Conflict with Local Privacy Statement for HCPs

    This Privacy Statement, for Health Care Professionals, may be modified by Amgen, from time to time, in particular to reflect changes in applicable legislations and / or in our practices. Changes will be available on this page. We invite you to check this Privacy Statement, for Health Care Professionals, periodically.